Privacy Policy
Your privacy and data protection are our top priorities
At PrepXpert, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our MDCAT preparation platform and services.
By using PrepXpert, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
This policy applies to all users of our platform, including students, parents, and educators who access our services through our website, mobile applications, or any other means.
Personal Information
- Full name and contact information (email, phone number)
- Date of birth and gender
- Educational background and academic records
- Payment and billing information
- Profile picture and preferences
Usage Data
- Study progress and performance metrics
- Time spent on different subjects and topics
- Practice test results and improvement patterns
- Device information and browser type
- IP address and location data (for security purposes)
Communication Data
- Messages sent through our support system
- Feedback and survey responses
- Email communications and preferences
- Chat logs with AI Study Buddy (for improvement purposes)
Service Provision
- Provide personalized study recommendations
- Track your progress and performance
- Deliver course content and materials
- Process payments and manage subscriptions
- Provide customer support and assistance
Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and study tools
- Conduct research on learning effectiveness
- Optimize user experience and interface design
- Ensure platform security and performance
Communication
- Send important updates about your account
- Provide study tips and educational content
- Notify about new features and courses
- Send promotional offers (with your consent)
- Respond to your inquiries and support requests
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Encrypted storage of sensitive information
- Regular security audits and penetration testing
- Access controls and authentication systems
Administrative Measures
- Limited access to personal data on a need-to-know basis
- Regular staff training on data protection
- Incident response procedures for data breaches
- Regular backup and recovery procedures
- Compliance with international data protection standards
Physical Security
- Secure data centers with 24/7 monitoring
- Restricted physical access to servers
- Environmental controls and fire suppression
- Regular maintenance and equipment updates
- Disaster recovery and business continuity plans
Access and Control
- View and download your personal data
- Update or correct your information
- Delete your account and associated data
- Opt-out of marketing communications
- Request data portability to other services
Privacy Settings
- Control who can see your progress and achievements
- Manage notification preferences
- Choose data sharing options
- Set privacy levels for AI Study Buddy interactions
- Control cookie and tracking preferences
Data Requests
- Submit data access requests
- Request data correction or updates
- File complaints about data handling
- Request data deletion (right to be forgotten)
- Object to certain data processing activities
| Data Category | Retention Period | Purpose |
|---|---|---|
| Account Information | Until account deletion | Service provision and account management |
| Study Progress Data | 3 years after last activity | Performance tracking and analytics |
| Payment Information | 7 years (legal requirement) | Financial records and tax compliance |
| Communication Records | 2 years after last contact | Customer support and service improvement |
| Usage Analytics | 1 year (anonymized) | Platform optimization and research |
Payment Processing
Secure Payment GatewayData Shared: Payment information, billing details
Purpose: Process payments and subscriptions
Email Services
Email Service ProviderData Shared: Email addresses, communication content
Purpose: Send notifications and updates
Analytics
Google AnalyticsData Shared: Usage patterns, device information
Purpose: Website performance and user behavior analysis
Cloud Storage
Secure Cloud ProviderData Shared: Study materials, user content
Purpose: Data storage and backup services
privacy@prepxpert.com
Phone
+92 300 123 4567
Address
Islamabad, Pakistan
Legal Notice
This Privacy Policy is governed by the laws of Pakistan. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Pakistan.
We reserve the right to update this Privacy Policy at any time. We will notify users of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Your continued use of our services after any modifications to this Privacy Policy constitutes your acceptance of such changes.