Refund Policy
Your satisfaction is our priority - 7-day money-back guarantee
At PrepXpert, we stand behind the quality of our MDCAT preparation courses and services. We offer a comprehensive refund policy designed to protect your investment and ensure your satisfaction.
Our 7-day money-back guarantee allows you to try our services risk-free. If you're not completely satisfied with your purchase, we'll provide a full refund within the specified timeframe.
This policy applies to all paid courses, subscriptions, and services purchased through our platform. Please read the details below to understand your rights and our refund process.
Within 7 days of purchase
100%Full refund for any reason within the first week
Technical issues preventing access
100%Refund if our platform is not accessible due to technical problems
Duplicate payment
100%Refund for accidental duplicate charges
Course not as described
100%Refund if course content significantly differs from description
After 7 days of purchase
0%No refunds after the initial 7-day period
Violation of terms of service
0%No refunds for accounts terminated due to policy violations
Excessive usage of content
0%No refunds if more than 50% of course content has been accessed
Change of mind after extended use
0%No refunds for simply changing your mind after using the service
Step 1
Submit Request
Contact our support team with your refund request
- Email: support@prepxpert.com
- Include your order number
- Provide reason for refund
- Attach any relevant documentation
Step 2
Review Process
We review your request within 24-48 hours
- Verify purchase details
- Check refund eligibility
- Review usage statistics
- Assess technical issues (if applicable)
Step 3
Approval & Processing
If approved, we process your refund immediately
- Send confirmation email
- Process refund to original payment method
- Update your account status
- Provide refund tracking information
Step 4
Refund Completion
Refund appears in your account within 5-7 business days
- Monitor your payment method
- Contact us if refund doesn't appear
- Keep refund confirmation for records
- Account access may be suspended
EasyPaisa
Refunded to your EasyPaisa account
JazzCash
Refunded to your JazzCash account
Bank Transfer
Refunded to your bank account
Credit/Debit Card
Refunded to your original card
Medical Emergency
Full refund available for students facing medical emergencies that prevent study
Requirements:
- Medical certificate
- Within 30 days of purchase
- No excessive usage
Technical Difficulties
Refund if our platform is consistently inaccessible due to technical issues
Requirements:
- Screenshot of errors
- Multiple contact attempts
- Within 14 days of issue
Course Cancellation
Full refund if we cancel or significantly modify a course you purchased
Requirements:
- Automatic refund
- No action required
- Notification via email
Duplicate Charges
Immediate refund for any duplicate or incorrect charges
Requirements:
- Proof of duplicate charge
- Bank statement
- Within 90 days
- Refunds are processed to the original payment method used for the purchase
- Processing times may vary depending on your bank or payment provider
- Account access will be suspended immediately upon refund approval
- We reserve the right to refuse refunds for accounts that violate our terms of service
- Refund requests must be submitted through official channels (email or support system)
- We may request additional documentation to verify refund eligibility
Email Support
support@prepxpert.com
Phone Support
+92 300 123 4567
Live Chat
Available 24/7